Last Modified: April 13, 2023

You take privacy seriously, and so does Solid Serve Legal. It’s our way of sustaining your trust in us as well as in our services.

Information We Collect and Store

Personal Data We Collect

Through your interaction with and use of our website or as our client, we may collect business relevant Personal Data, which is information that identifies an individual or relates to an identifiable individual. Personal Data may include, but is not limited to, your name, physical address, telephone number, e-mail address, and company affiliation which is generally available on the World Wide Web. We do not collect sensitive or highly Personal Data.

We also collect anonymous information that is used to improve our websites and products performance and experience.

Lawful Basis for Processing Personal Data

In processing your Personal Data in connection with the purposes described in this Policy, we rely on the legal basis of Legitimate Interest. We collect Personal Data that is necessary for managing and promoting our business, maintaining a customer business relationship which includes but is not limited to  marketing communication, maintaining data and network security, improving website performance and customer experience, and preventing fraud and malicious acts.

Anonymous/Non-Personal Data

In general, you can visit our website without telling us who you are or revealing any information about yourself.

Our website may store anonymous information about your visits on an aggregate basis. This information includes but is not limited to; the time and length of your visit, the pages you look at on our sites, the site you visited just before coming to ours, or the product downloaded. We may also record the name of your Internet service provider, browser type, and country of origin. We use this information only to measure site activity and to develop ideas for improving our sites and products.

We collect this anonymous information via use of third-party services such as Google Analytics.

Information You Provide

We ask you to provide your information when you schedule an appointment or request services via our process services form. We collect personal data from you in order to provide service to you.  Information we collect from you may include personal data, such as name, e-mail address, mailing address, company name, and phone number (“PERSONAL DATA”).  If you pay for services using your credit card, we do not retain or store your credit card information.

Cookie Policy

We do not put cookies on your computer. Your visits here are tracked via Google Analytics which creates logs and does not use cookies.

How We Use Collected Information

We may use collected Information for several purposes:

We may use your Personal Data to process your transactions.

We may use personal data to contact you to follow up on service and support requests that you have initiated or to provide services that you request.

We may contact you from time to time to inform you about changes in our services, including new product and product version announcements.

We post testimonials on our website and in our marketing material that may contain your name. Prior to posting a testimonial we will obtain your consent to use the testimonial information and your name.

We will not use or disclose the information to third parties except:
as necessary to provide services or products you have requested;
as required by law, for example, in response to a subpoena or search warrant;
to outside auditors who have agreed to keep the information confidential;
as necessary to protect the rights, safety, or property of Solid Serve Legal, its clients, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction;
as necessary to enforce the Terms of Service.

Marketing Communication

You will receive services information, special offers, and general marketing material as a customer or interested party of Solid Serve Legal’s services. If you don’t want us to send you e-mail or postal mail regarding our services, or special offers, you may unsubscribe at any time.  Unsubscribe links to eliminate further email communications are available on all e-mail communication material.

We do not transmit or otherwise use your data for any purpose other than fulfilling the service. We do not transfer your data to third parties.

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