Pie chart showing where each $100 earned goes
Solid Serve Legal’s breakdown on fees

In the realm of legal proceedings, every detail matters – including the cost and efficiency of process service. But cost and efficiency aren’t the most important things to focus on when choosing a process service provider. Paralegals tell us that customer service is way more important than cost. Beyond cost and efficiency, you’ll want to weigh your options carefully. 

In this post, we’ll delve into what sets Solid Serve Legal apart from the competition — specifically, the “Big Box” or National process service companies. We’ll also dive into how each process service company spends the money it receives from its clients. You’ll see what makes up your costs and what benefits you get from the different providers that are out there.

Let’s start with some basics that EVERY process service company worth its salt offers its clients:

Transparent Pricing: No Hidden Surprises

Most top-notch process service companies do their best to be transparent about the fees they charge. If you’ve ever had to hire a process server, you know that there will be a range of fees depending on who is getting served what type of documents and where. For example, it will cost more to serve someone who lives out in a rural area versus inside city limits. And if you want that person served today, the cost will be more than if you can wait a few days. 

We understand the importance of clear and straightforward pricing. And while we don’t post a standardized pricing structure on our website, our clients never have to worry about hidden fees or unexpected charges. We don’t accept your job until you’ve been given all your options and had a chance to select the ones you need. When you choose us, you get a fair and transparent pricing structure that aligns with your budgetary needs. And our invoice is issued immediately to confirm in writing the conversation we have with you about price.

Customized Services: Pay for What You Need

Nobody likes a one-size-fits-all approach and we recognize that each case is unique. That’s why we give you options. Do you need us to wait on location (perform surveillance)? Print your documents? Mail your documents? Perform a skip trace for you? There are many things you may not want or need us to do. So why pay for extras you don’t need? With Solid Serve Legal, you have the flexibility to choose the services that matter most to you, ensuring your client’s situation is handled professionally every time.

Cutting-Edge Technology: Efficiency Redefined

In a world where time is money, we leverage cutting-edge industry standard technology to enhance the efficiency of our process service. Our advanced tracking systems and digital documentation streamline the entire process, minimizing delays and reducing costs associated with manual paperwork. You also get GPS and photo documentation with each attempt delivered via email in real time. When you choose us, you’re not just getting a service; you’re investing in a seamless, tech-driven experience.

Dedicated Team: Your Success is Our Priority

Our team at Solid Serve Legal is comprised of seasoned professionals dedicated to the success of your legal endeavors. We go beyond merely serving papers; we strive to understand the unique intricacies of your case, ensuring a higher rate of successful service on the first attempt. We’re also members of our national and state’s professional associations. We take professional development seriously and employ only those who meet our hire standards. By minimizing the need for re-service, we save both of us valuable time and resources. We also believe in prompt responses to your questions and strive to answer our phone immediately during business hours. If for some reason, we can’t get to the phone, we promise to call you back within the hour. 

Proven Track Record: Results That Speak Louder Than Words

Actions speak louder than words, and our track record speaks volumes. Solid Serve Legal has consistently delivered exceptional 5-star results for our clients. Our success is not just measured in completed serves but in the satisfaction of our clients who have found in us a reliable and cost-effective partner in the legal process.

What Sets Us Apart

We’re a locally-owned and locally operated small business that takes pride in playing a leadership role in our community. We are active in our state’s professional associations as well as several community organizations. We regularly volunteer with justice-related nonprofits, and most importantly, we pay our servers a living wage.

Pie chart showing how Big Box Process Service companies spend your fees
Big Box Process Service companies and how they spend your fees

The Big Box companies spend their dollars outside of your community. Depending on the location (like a big city), the pay they offer their servers is on par with what food delivery folks make (which translates into servers who are untrained and unaware of the importance of the work they’re doing). And the bulk of their income is spent on marketing and compliance. In short, they typically can’t offer the same level of customer service that your locally-owned and operated companies can and do. 

Your values — around professionalism, customer service, community involvement, and living wages for workers — should align with those of the companies and vendors you choose to work with. So as you compare process service fees and companies, remember to think about how those fees are spent and what you’re getting in return. Solid Serve Legal stands out as the epitome of transparency, efficiency, and cost-effectiveness. But we’re so much more than that. We are your dedicated ally in navigating the intricate landscape of legal proceedings. Choose us if you’re looking for a seamless experience with a company that values its workers, its community, and most of all, its clients. We believe we set a new standard in process service excellence.